RETURN / EXCHANGE POLICY
Because of the nature of our products, all sales are final.
If the wrong item has been delivered to you, please contact us by filling out this form or emailing us at info@rachelrossi.design and we will exchange it for you at no extra cost.
We do not assume responsibility for items once they have been shipped. Once it has been given to USPS, we take no responsibility for lost or damaged items. We will do everything that we can to help locate your package, including opening a claim with USPS. If we send the incorrect item, we will arrange an exchange at no additional charge to the customer.
If you have any troubles with delivery, please contact us here.
SHIPPING POLICY
Digital downloads are available for purchase worldwide. Shipping is available within the US.
All orders will be shipped on the following Friday morning after purchase. We ship via USPS, once the package leaves our possession, it is then the responsibility of USPS.
Patterns ship without tracking numbers, so if your package does not arrive within 2 weeks, please contact us and we’ll make it right.
Fabric yardage, Kits and Templates do ship with tracking numbers. If your package does not arrive within 2 weeks, please contact us for the tracking number.
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